Frequently Asked Questions
Below are some common questions & answers - but please feel free to email me anytime at firstname.lastname@example.org.
How long do custom prints take to produce?
Fine Art America produces my prints (including custom framing) in 3-4 business days.
Can you help me visualize what my print look like in my space?
Yes, I would be happy to create a digital mockup of your room with my art. This is a free service, with no obligation to buy. To find out more, click on see it in your space.
What print sizes are available?
At this time, I offer custom prints in a range of sizes up to 60"(153 cm).
Do you offer any other customization options?
Yes, occassionally I can tweak the colors in a print to work with your color palette. This is not always possible, but it's always worth asking.
Do you have a showroom or gallery where I can see the prints?
Not at this time, however I have a "virtual showroom" at Decorating with Prints. Also, I'm working on a printed catalog. Please join my mailing list to be notified when this is available.
Can I purchase a gift certificate?
Yes, you can purchase a gift certificate to use in my shop from Fine Art America, the company that makes my prints. You can purchase gift certificates here.
How long will it take to receive my print?
U.S. orders are printed at Fine Art America's facility in High Point, NC. Estimated domestic shipping time is 1-3 business days (Eastern U.S.) and 5-7 business days (Western U.S.). European orders are printed at Fine Art America's facility in the UK. Estimated shipping time for European orders is 1 business day (UK) and 2-5 business days (continental Europe). For all other international orders, shipping time is up to 10 business days.
Which shipping methods are available?
UPS, FedEx and DHL.
Do you ship internationally?
Yes, shipping is available to over 240 different countries - any country with FedEx, UPS or DHL service.
Can I calculate my shipping costs in advance?
Yes. From my print shop, add the print to your cart and select your country the "Shipping Address" form. You'll see the shipping costs in the "Order Summary" on the right hand side.
Pricing & Payment
Do you offer trade discounts?
Yes, I offer discounts to interior design professionals. Please email me with your business information at email@example.com and I will give you a discount code to use in my print shop.
Do you ever have sales?
Yes, from time to time I offer exclusive discounts to my mailing list subscribers. To receive notifications, subscribe here.
Can I browse your shop with non-US currencies and units of measurement?
Yes. On the bottom of my shop page there is a section called "Location Settings." Here you can select your country's currency and unit of measurement.
What kind of payments do you accept?
All payments are processed through Fine Art America. They accept all major credit cards and PayPal.
Returns & Customer Service
Can custom prints be returned?
Yes, Fine Art America will take back any print, for any reason. You can return prints within 30 days of the order date for a full refund for the entire purchase price. Please note, outgoing and return shipping charges are not refundable, unless the return is due to a defect in quality. To return prints, please call Fine Art America customer service at 877-807-5901 (24 hours/day, 7-days/week) or visit their return page. You will need to provide your email address & order number.
How can I check on the status of an order I've placed?
Once you've placed an order, please call Fine Art America customer service at 877-807-5901 (24 hours/day, 7-days/week).
Do you sell your original paintings?
Not at this time. I feel prints are more suited to online sales than originals, and this is what I'm focusing on right now.
Do you do commissions?
I'm not taking on commissions at this time, however I welcome suggestions. I often make new work based on inspiration from my customers.
I can't find an answer to my question.
Please feel free to email me anytime at firstname.lastname@example.org